Terms of Services for Private/Personal Commissions:

 

1. General Terms

 

  • Prices are subject to change based on demands.

  • I have the rights to reject any order for any reason.

2. Payment

 

  • The accepted currency is USD and payments are through PayPal.

  • Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

  • Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

3. Process & Delivery

 

  • The time it takes to finish your commission varies from 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and con season.

  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size.
    Note: That there is no physical product. Depending on where you live, we can arrange to print your artwork. (Just let me know)

4. Revisions

 

  • You'll get 3 rounds of changes on the commissioned piece included in the price.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

 

5. COPYRIGHT & USAGE

 

  • I, MuteMoo (The Artist):

    • I reserve the right to cancel and refund the order at any time for any reason.

    • I retain all copyrights over the commissioned artwork.

    • I will NOT claim the intellectual property (IP) of the commissioned artwork.

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

    • I reserved the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

  • You (The Customer/ Commissioner):

    • You may upload the commissioned artwork on any website and social channels.

    • You may NOT alter the commissioned artwork without my (the artist's) consent

    • You retain the rights to the intellectual property (IP).

    • You may NOT use the commissioned artwork for commercial purposes.

  • The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

    • You claimed the artwork as your own.

    • Altering the artwork without my consent

  • In some cases, commercial rights to the image may be purchased

6. CANCELLATION & REFUND POLICY

 

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I start it, you can get a full refund.

  • If you are getting a refund, do not request a PayPal chargeback, I will transfer the money back to you myself.

  • If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.